Frequently asked questions
Looking for a quick answer?
Our frequently asked questions are regularly updated for our most common customer queries.
Orders
Most EU orders arrive within 2–5 days. We ship from Belgium using UPS, DHL, or Bpost depending on your country.
You’ll get an order confirmation email within a few minutes. Didn’t receive it? Check spam or contact us.
If you need to make a change or cancel your order, contact us immediately at support@hympalastore.com.
First, check your tracking link. Still nothing? Contact us at and we’ll look into it right away.
Payments
We accept Visa, Mastercard, American Express, Bancontact, iDEAL, and Apple Pay.
No, only one code can be used per order.
Yes, you can purchase digital gift cards here.
You’ll get a digital invoice by email. If you need a VAT invoice, contact us after placing your order.
Shipping and Delivery
Orders placed before 14:00 on weekdays are usually shipped the same day. During releases or sales, it may take 1–2 days longer.
We use UPS, DHL, and Bpost depending on your country and selected method.
Once your order ships, you’ll receive a tracking link by email. You can also track your order by logging into your account using the same email you used during checkout.
Not at the moment. All orders ship with standard tracked delivery. We may introduce express shipping for select countries in the future.
Currently we only ship within Europe. Non-EU shipping may be added in the future.
Returns and Exchanges
Emailreturns@hympalastore.comwith your order number and the item you'd like to return.
Returns are free in some countries, and partially covered in others. View our Returns and Exchanges page for more info.
Once we receive your return, it’s processed in 3–5 days. We’ll email you when it’s done.
We don’t offer direct exchanges. You can place a new order and return the original item.
Yes. Online orders can be returned or exchanged at our physical store in Hasselt (BE). Bring your order confirmation email with you.
Accounts
You can check out as a guest. Creating an account helps you track orders and manage returns more easily.
Log in using the email you used at checkout. You’ll see your order history and tracking info.
Product Care
Always check the care label inside the garment. In general: wash cold, hang dry, and avoid harsh chemicals.
We recommend hang-drying to preserve fit and print quality. Tumble drying is not advised unless the label specifically allows it.